Frequently Asked Questions

Oak Mountain State Park 

200 Terrace Drive 

Pelham, Alabama 35124

You'll enjoy a tent like none you’ve ever seen before! 

The inside of your tent will include:

• floor
• rugs
• beds
• lamps
• bed linens 
• chairs
• heating & A/C unit (depending on the weather)
• electricity outlets for charging your devices
• Keurig coffee maker with (4) K-Cup pods & (2) Timberline Glamping coffee mugs (available for purchase)
• mini fridge

The outside of your tent will have:

• a large gravel site
• (2) hammocks
• charcoal grill with cooking grate
• wood fire pit
• picnic table
• string lights

All bedding is included, but towels and bathing supplies are not. 

• Clothing
• Towels ( Bath Towels)
• Toiletries
• Lighters or Matches (if you plan on having a fire).
• Food and anything needed for food preparation (including but not limited to: paper plates, utensils, grilling equipment, paper towels, cooler with ice, pots and pans)
• Drinks / drinking water (We supply four Timberline Glamping Co. coffee pods)
• Your favorite people
• Flashlights or lanterns for any walks away from the site
• Firewood and fire starters (Both Firewood and Firestarter can be added on to your stay and be waiting for you when you arrive to your site)
• Sunscreen
• A good book
• Your favorite family game or a deck of cards
• Water toys for the lake (Rentals can be added on to your reservation at most locations)

You may check in to your glamp site at 3pm. Check out time is 10:00am.

There is a bathhouse with restrooms and showers just a few steps from our sites. These are brand new, state-of-the-art bathhouses (maintained by the campground staff). 

We offer low-cost Travel Protection that is automatically added to your reservation, unless you opt out. If you opt out of Travel Protection, you are assuming the risk that undesirable weather, unexpected illness, or other unforeseen personal circumstances may impact your trip. Without Travel Protection, your reservation is subject to our cancellation policy as outlined below.

-All cancellations must be submitted in writing via email to birmingham@tlglamping.com. Phone/Text cancellations will not be accepted.

Cancellation Policy without Travel Protection:

-Reservations are not refundable or transferable to a new date 14 days or less of your check in. You may instead gift your standing reservation to a friend or family member.

-Guests who move or cancel their reservation more than 30 days in advance of check-in will receive a full refund minus a $50 cancellation fee per accommodation.

-Guests who cancel their reservation 15-30 days prior to check-in will forfeit their deposit or have the option to move their reservation to another date at the Amicalola location for a $50 transfer fee.

We find it is better to properly set the expectations for everyone before they come Glamping. You will have a very comfortable bed with proper linens. You will have places to sit, places to eat, and places to charge your phone. You will still be able to wake up and have a fresh cup of coffee from a Kuerig Coffee Maker.

We do provide heaters in the winter and air conditioners in the summer, but remember this is a tent with a canvas exterior. The heating and cooling will be just enough to take the edge off, but will not have the same effect of a home. In the summer months, we recommend keeping the doors and windows closed during the day and the canvas doors open at night to let the summer breeze in. In colder weather, it is imporant to bring warm clothing.

Most Importantly, you will have a chance to re-imagine the world around you as you make special memories with family and friends.

We love our furry Glampers! Just add the pet fee for each pet in the add on section at check out or send us an email letting us know ahead of time and we will get that added.

We just ask that you do not leave your pet alone in the tents at any time unless properly crated. You are financially responsible for any damage that is done to our accomodations by your pets.

Sometimes it rains. All of our tents are waterproof and have additional rain guards to ensure you still have an enjoyable experience. In fact, we have been told by guests that experiencing rain in our glamping tents is a great experience.

We do not cancel reservations due to rain, thunderstorms, or illnesses.

We do recommend protecting your trip at the time of your booking with Timberline Glamping Travel Insurance in case of inclement weather or any illnesses that might arise. We do not cancel reservations due to rain, thunderstorms, or illnesses. Adding TLG Travel Insurance is easy, just select it as an add-on when making your reservation. You can also add it later as long as it is still more than 14 days from your reservation. If something comes up, there are no long forms to fill out...just send us an email. The Fine Print: Must Cancel or Move reservation prior to 3pm the day before your reservation for a full refund. If you cancel within 24 hours (After 3pm the day before your stay), you forfeit your deposit. Must Have One Policy Per Accommodation Non-Refundable. 

Yes you can, you can take any of the items sold in our online store home with you and we will charge the card on file. You can also just give us a call or send us a text of the items that you like and we deliver them to your glampsite. When in doubt just give us a call.

We do have a lost and found, any item that is left behind will be placed in Lost & Found and remain there for 14 days. On the 15th day, any item left behind will be taken to our local donation center. If you left something behind, we are happy to mail the item back to you and charge the card on file for shipping and packaging (if needed).